FAQ

Question: How/When do you do orders?
Answer: Items offered on our site come from several different warehouses located throughout the country. When you place an order, we have all items shipped to us, we then verify the quality and correctness of the products and then send a the full order to you. This is why you make have to wait up to three weeks to receive your order, however turn around is normally faster.

Question: Is it easier for you if I order over the phone or on the web?
Answer: The web is the fastest way. It allows us to use our time to package the orders and do other things such as inventory to keep the website up to date. On the phone it takes some of our time, which we do not mind if you are having a problem, however if you do have a chance to order via web please do so it is greatly appreciated. :)

Question: Can you hold items for me?
Answer: The short answer is no. The reason why is we have limited space and it creates a logistical headache for us to try to keep everything straight. We ship orders in a first pay first ship order.

Question: Can you combine a couple of my orders to save on shipping?
Answer: The short answer is no. What has happened in the past is we've had many requests for this and we got the point in which we would have to open a package that was just finished being packaged and them combine it with another order into a larger package. This costs is an expense to us because we have to pay the people who help us with packaging the orders. In truth, it would seem as if you would save money by having them combined however for the time that it take to repackage the order as well as the cost of the boxes and labels to reprint it would come to the same amount.

Question: Can I add something to my order?
Answer: Orders that have been approved are considered final upon approval. The reason why is shortly after your order has been approved we'll have it packaged and shipping soon.

Question: How often do you ship?
Answer: We ship Monday thru Friday. This is to help make sure that you get your order very quickly.